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Thank God It's Monday!: How to Create a Workplace You and Your Customers Love

By Roxanne Emmerich

Published by FT Press

Published Date: Apr 8, 2009

Description

Thank God It’s Monday! is about loving what you’re doing and creating massive results. Roxanne Emmerich introduces you to two CEOs: one desperately struggling to stay afloat and another who’s discovered a better route to growth and profitability. As you join them both on their journey, you’ll gain valuable insights for jumpstarting positive change from anywhere in the organization, replacing dysfunctional organizational behaviors with passion and creativity, overcoming setbacks and making vision and values actually work!

 

Whether you’re on the front line, in an office, or running the show, you’ll see how to: 

     •  Replace dysfunctional behaviors with passion and creativity

     •  Overcome setbacks with a “bring it on” attitude

     •  Breathe results-generating life into vision and values

     •  Think big and make big things happen

 

Thank God It’s Monday! presents a unique approach that makes an impact on three groups at once:

     •   Employees discover how to win at work and love their work

     •   Companies turn around results quickly and profoundly

     •   Customers experience a powerful and visible commitment to their success

 

You will shift from a “why we can’t” to a “how we can” workplace...in one day! Your customers will go crazy about you. You will find yourself loving to go to work where everyone exclaims, Thank God It’s Monday!

Table of Contents

Introduction     1

Part I  A Problem…or an Opportunity?

Chapter 1    “Thank God It’s Monday”     5

Chapter 2    There Really ARE Good Places to Work     9

Chapter 3    But I’ve Got a Business to Run     17

Chapter 4    Who Can Take Action–Everyone!     25

Part II  Rock Your World: Initiating Change

Chapter 5    Shifting a Company’s Gears: The Unreasonable Premise     31

Chapter 6    Tales from the Trenches: Front-Line Workers Who Can Think Big     41

Chapter 7    Vision it Possible     49

Chapter 8    Commit to Your Commitments     57

Chapter 9    Have Yourself a Kick-Butt Kick-Off     63

Chapter 10  Hooplas & High Fives & Cheerleading: The Everyday Celebration     71

Chapter 11  Hooplas & High Fives & Cheerleading: The Ongoing Everyday Celebration     75

Chapter 12  Measure Everything!     81

Part III  The “How To” Toolbox for Making Any Workplace Better

Chapter 13  Get a Brand New Attitude     91

Chapter 14  Enthusiasm: Light That Fire in Your Belly     99

Chapter 15  Life Balance: Show Up Fully No Matter Where You Are     103

Chapter 16  Values as Your True North     111

Chapter 17  Bravely Go Beyond the Job Description     115

Chapter 18  Giving: Ignited Spirits Through Profound Service     119

Part IV  Obstacles…or Minor Speed Bumps? Clear the Road Blocks and Saboteurs:

Ground Rules to Keep Dark Moments in the Past from Poisoning the Glorious Future

Chapter 19  What We Have Here is a Failure to Communicate…Clearly     129

Chapter 20  Vanish the Energy Vampires     135

Chapter 21  Bust the Baditudes     141

Chapter 22  Better off Somewhere Else? Get on the Happy Bus…or Get off the Bus     149

Chapter 23  Gossip: The Hurt that Never Heals     153

Chapter 24  Understanding Perspective: Always Being Right Can Be Wrong     159

Chapter 25  Clean Up Your Messes and Mistakes: Restore Trust     163

Epilogue  One Last Thing     167

Index     171

Purchase Info

ISBN-10: 0-13-264387-1

ISBN-13: 978-0-13-264387-0

Format: eBook (Watermarked)?

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