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Working with People: The Helping Process, 9th Edition

By Joanne Levine

Published by Pearson

Published Date: Jan 8, 2012

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Description

Introduces basic components of working with people–observation, assessment, communication, and intervention

 

Working with People presents an engaging discussion of the theoretical foundation of human service practice, promotes the development of practice skills, integrates the topics of advocacy throughout, and encourages social work students to be more reflective in their work.

 

Teaching & Learning Experience

  • Personalize Learning – MySearchLab delivers proven results in helping students succeed, provides engaging experiences that personalize learning, and comes from a trusted partner with educational expertise and a deep commitment to helping students and instructors achieve their goals.
  • Improve Critical Thinking – Encourages students to apply theory to practice.
  • Engage Students – Provides case examples emphasizing diversity throughout, providing students with an opportunity to put theory into practice.
  • Explore Current Issues – The text incorporates important topics including advocacy, feminist psychology, the Internet and technology, and much more.
  • Support Instructors – An Instructor’s Manual and Test Bank, Computerized Test Bank (MyTest), Blackboard Test Item File, WebCT Test Item File, MySearchLab with Pearson eText, and PowerPoint presentations are included in the outstanding supplements package.

 

Note: MySearchLab does not come automatically packaged with this text. To purchase MySearchLab, please visit:

www.mysearchlab.com or you can purchase a valuepack of the text + MySearchLab (at no additional cost): ValuePack ISBN-10: 0205223532 / ValuePack ISBN-13: 9780205223534

Table of Contents


IN THIS SECTION:

1.) BRIEF

2.) COMPREHENSIVE

 

BRIEF TABLE OF CONTENTS:


Preface

Chapter 1. Setting the Stage

Chapter 2. Understanding Ourselves

Chapter 3. Understanding the Human Condition

Chapter 4. Working with Ethnic Diversity in a Pluralistic Society

Chapter 5. Developing and Maintaining Communication with People

Chapter 6. Establishing and Using Helping Relationships

Chapter 7. Using the Basic Problem-Solving Process

Chapter 8. Developing an Eclectic Approach to Practice

Chapter 9. Utilizing Skills and Techniques

Chapter 10. Working with People in Groups

Chapter 11. Dealing with Vulnerability, Dependency, and Resistance 

Chapter 12. Getting It All Together

References and Related Readings



COMPREHENSIVE TABLE OF CONTENTS:


Preface

1. Setting the Stage                                                                            

The Increasing Size and Changing Makeup of the Population

The Permanent Face of Pluralism

The Toll of HIV/AIDS       

The Changing Healthcare Scene and Managed Care

Changes in the Family         

Continuing Poverty and the Growth of the Working Poor      

The Impact of the Internet and Electronic Information Technologies  

The Trend to Privatize Human Services       

The Indelible March of Terrorism    

Summary    

Chapter Review

MySearchLab Connections


2. Understanding Ourselves                                                              

The Nature of Human Service        

Learning to Know and to Use One’s Self     

The Impact of Culture        

The Impact of Personal Needs        

How Do I Think and Feel about Myself?

How Do I Deal with My Own Fundamental Needs?             

What Is My Value System, and How Does It Define My Behavior and My Relationships with Other People?        

How Do I Relate to the Society in Which I Live and Work?               

What Is My Lifestyle?               

What Is My Basic Philosophy?     

What Do I Present–and Represent–to Those with Whom I Work? 

Summary    

Chapter Review

MySearchLab Connections


3. Understanding the Human Condition                                         

The Biological Heritage      

The Social Heritage

The Spiritual Heritage         

The Family

The Social Group    

The Peer Group     

The Workplace

The Importance of Socialization       

The Person as an Individual

Personality Theories           

Psychoanalytic Theory              

Feminist Theories       

Learning Theory         

Humanistic Holistic Theories    

Other Theories            

Brief Therapies            

“Personal” Personality Theory

The Concept of the Tripartite Personality

Perception    

Integration   

Adaptation and Execution

The Concept of Defense Mechanisms         

The Concept of Developmental Stages        

The Concepts of Stress, Balance, and Coping Ability     

Summary    

Chapter Review

MySearchLab Connections


4. Working with Ethnic Diversity in a Pluralistic Society              

The Language of Ethnic Diversity

Ethnic Diversity: Population Highlights about Our Pluralistic Society       

Expressions of Ethnicity      

Preparation of Workers      

The Use of Systems Theory       

Applying Concepts from Systems Theory to Working with People     

Families as Systems

Putting It All Together: Using a Systems Perspective with an Ethnic-Sensitive Focus  

The Worker’s Social Responsibility     

Summary    

Chapter Review

MySearchLab Connections


5. Developing and Maintaining Communication with People

Basics for Clear Communication     

Nonverbal Communication  

Tone of Voice              

Facial Expression        

Silence  

Gestures and Movements         

Physical Appearance 

Body Sounds       

Demeanor     

Touch   

Environment

Verbal Communication       

Electronic Communication   

Communication by Symbols       

Interpreting Communications           

Perception    

Context 

Culture 

Communication of Ideas     

Diffusion

Communication in Interview and Discussion     

Interviews    

Discussion 

Summary    

Chapter Review

MySearchLab Connections


6. Establishing and Using Helping Relationships                          

Characteristics of Helping Relationships       

Accepting    

Dynamic       

Emotional     

Purposeful, Time-Limited, and Unequal          

Honest, Realistic, Responsible, and Safe        

Authoritative       

The Phases of a Helping Relationship          

Phase 1: The Beginning             

Phase 2: The Middle   

Phase 3: The Termination        

Summary    

Chapter Review

MySearchLab Connections


7. Using the Basic Problem-Solving Process                                  

Why and How People Change        

Structure of the Helping Process     

Engagement 

Assessment 

Definition of the Problem           

Setting of Goals           

Selection of Alternative Methods and an Initial Mode of Intervention            

Establishment of a Contract      

Action Leading to Desired Goal               

Evaluation    

Continuation or Termination   

Using the Problem-Solving Process When Ethnic Differences Are Involved   

Two Case Studies in Use of the Basic Process        

Basic Process 1           

Basic Process 2     

Summary    

Chapter Review

MySearchLab Connections


8. Developing an Eclectic Approach to Practice                            

Development of a Working Model   

Illustrations of Models for Eclecticism

Specialist or Generalist?      

Consultation           

Referral     

Making Referrals   
Summary    

Chapter Review

MySearchLab Connections


9. Utilizing Skills and Techniques                                                    

Skills          

Differential Diagnosis

Timing   

Partialization

Focus    

Establishing Partnership            

Creating Structure    

Techniques

Small Talk     

Ventilation    

Support 

Reassurance

Advocacy and Social Action    

Confrontation              

Conflict

Manipulation               

Universalization          

Advice Giving and Counseling

Activities and Programs            

Logical Discussion     

Reward and Punishment            

Role Rehearsal and Demonstration          

Crisis     

Touch   

Mechanical Devices

Summary    

Chapter Review

MySearchLab Connections


10. Working with People in Groups                                                 

Definition   

Common Characteristics of All Groups

Natural Groups       

The Family   

Reference Groups       

Working with Natural Groups

Formed Groups      

Guide for the Formation of Groups

The Worker and the Group 

Human Service Teams       

What Is a Team?         

How Are Teams Formed?          

Team Purpose              

Team Climate               

Team Size and Composition      

Team Communication           

Team Roles

Working Process of Teams       

A Yardstick for Team Analysis

Summary    

Chapter Review

MySearchLab Connections


11. Dealing with Vulnerability, Dependency, and Resistance       

Vulnerability           

Dependency           

The Flexible Continuum of Interdependence         

Two Aspects of Interdependence           

The Role of the Worker             

Social Change              

Relationship Role

Resistance 

The Role of the Worker

Use of Resources   

Summary    

Chapter Review

MySearchLab Connections


12. Getting It All Together                                                                

Burnout     

Being Aware of Social Change 

Securing Basic and Ongoing Learning    

Selecting a Field of Practice      

Managing Workload  

Maintaining a Personal Value System     

Developing a Healthy Personal Life

Summary    

Chapter Review

MySearchLab Connections


References and Related Readings

Purchase Info

ISBN-10: 0-205-15057-8

ISBN-13: 978-0-205-15057-1

Format: Alternate Binding

$70.00 | Free Ground Shipping.

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