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Workplace Communications: The Basics, 5th Edition

By George J. Searles

Published by Longman

Published Date: Nov 3, 2010

Description

Workplace Communications is the first brief, less theory-intensive text that focuses on the fundamentals of workplace communication specifically intended for applied writing courses in community colleges and similar settings.

 

Written in a conversational style and featuring a clean, uncluttered page layout, Workplace Communications is designed to be accessible.   The high quantity of examples, illustrations, and exercises emphasize practical applications to ensure the text is user-friendly.  Workplace Communications is an ideal text to bridge business communication and technical communication courses.


Table of Contents

Preface

Introduction

 

Chapter 1 The Keys to Successful Communication: Purpose, Audience, and Tone

Purpose

Audience

Tone

Exercises

 

Chapter 2 Memos and E-mail

Memos

E-mail

Exercises

    Checklist: Evaluating a Memo or E-mail

 

Chapter 3 Business Letters

Letters

    Format

    Checklist: Evaluating a Letter

Exercises

 

Chapter 4 Effective Visuals: Tables, Graphs, Charts, and Illustrations

Principles of Effective Visuals

Tables

Graphs

    Line Graphs

    Bar Graphs

Charts

    Flowcharts

    Organizational Charts

    Gantt Charts

    Circle Charts

Illustrations

    Photographs

    Drawings

    Diagrams

    Checklist: Evaluating a Visual

Exercises

 

Chapter 5 Short Reports: Page Design, Formats, and Types

Page Design

Report Formats: Memo, Letter, and Booklet

Types of Reports

    Incident Report

    Progress Report

    Recommendation Report

    Travel Report

Exercises

    Checklist: Evaluating a Memo Report

    Checklist: Evaluating a Letter Report

    Checklist: Evaluating a Booklet Report

 

Chapter 6 Summaries

Types of Summaries: Descriptive, Informative, and Evaluative

    Summarizing Print Sources

    Summarizing Nonprint Sources

    Checklist: Evaluating a Summary

Exercises

 

Chapter 7 Fliers, Brochures, and Newsletters

Fliers

    Checklist: Evaluating a Flier

Brochures

    Checklist: Evaluating a Brochure

Newsletters

    Checklist: Evaluating a Newsletter

Exercises

 

Chapter 8 Instructions and Procedure Description

Instructions

Procedure Description

     Avoiding Liability

    Checklist: Evaluating Instructions and Procedure Description

Exercises

 

Chapter 9 Job Application Process: Letter, Résumé, Interview, and Follow-Up

Application Letter

Résumé

    Traditional Résumé

    Scannable Résumé

Interview

Follow-up

    Checklist: Evaluating an Application Letter, Résumé, and Follow-Up

Exercises

 

Chapter 10 Oral Presentations: Preparation and Delivery

Preparation

    Preliminaries

    Rehearsal

Delivery

    Introductions and Conclusions

    Vocal Factors

    Physical Factors

    Eye Contact

    Presentation Aids

    Enthusiasm

    Checklist: Evaluating a Public Speaker

Exercises

 

Chapter 11 Proposals

Solicited Proposals

Unsolicited Proposals

Internal and External Proposals

Formats of Proposals

Objectives of Proposals

    Checklist: Evaluating Proposal

Exercises

 

Chapter 12 Long Reports: Format, Collaboration, and Documentation

Format

    Transmittal Document

    Title Page

    Abstract

    Table of Contents

    List of Illustrations

    Glossary

    Text

    Visuals

    Pagination

Collaboration

Documentation

    Bibliography

    Parenthetical Citations

    Checklist: Evaluating a Long Report

Exercises

 

Appendix A: Ten Strategies to Improve Style

Appendix B: Review of Mechanics: Spelling, Punctuation, and Grammar

 

Index

Purchase Info

ISBN-10: 0-205-82809-4

ISBN-13: 978-0-205-82809-8

Format: Alternate Binding

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We recommend Workplace Communications: The Basics, 6th Edition as a replacement.