Description
Workplace Communications is the first brief, less theory-intensive text that focuses on the fundamentals of workplace communication specifically intended for applied writing courses in community colleges and similar settings.
Written in a conversational style and featuring a clean, uncluttered page layout, Workplace Communications is designed to be accessible. The high quantity of examples, illustrations, and exercises emphasize practical applications to ensure the text is user-friendly. Workplace Communications is an ideal text to bridge business communication and technical communication courses.
Table of Contents
Preface
Introduction
Chapter 1 The Keys to Successful Communication: Purpose, Audience, and Tone
Purpose
Audience
Tone
Exercises
Chapter 2 Memos and E-mail
Memos
Exercises
Checklist: Evaluating a Memo or E-mail
Chapter 3 Business Letters
Letters
Format
Checklist: Evaluating a Letter
Exercises
Chapter 4 Effective Visuals: Tables, Graphs, Charts, and Illustrations
Principles of Effective Visuals
Tables
Graphs
Line Graphs
Bar Graphs
Charts
Flowcharts
Organizational Charts
Gantt Charts
Circle Charts
Illustrations
Photographs
Drawings
Diagrams
Checklist: Evaluating a Visual
Exercises
Chapter 5 Short Reports: Page Design, Formats, and Types
Page Design
Report Formats: Memo, Letter, and Booklet
Types of Reports
Incident Report
Progress Report
Recommendation Report
Travel Report
Exercises
Checklist: Evaluating a Memo Report
Checklist: Evaluating a Letter Report
Checklist: Evaluating a Booklet Report
Chapter 6 Summaries
Types of Summaries: Descriptive, Informative, and Evaluative
Summarizing Print Sources
Summarizing Nonprint Sources
Checklist: Evaluating a Summary
Exercises
Chapter 7 Fliers, Brochures, and Newsletters
Fliers
Checklist: Evaluating a Flier
Brochures
Checklist: Evaluating a Brochure
Newsletters
Checklist: Evaluating a Newsletter
Exercises
Chapter 8 Instructions and Procedure Description
Instructions
Procedure Description
Avoiding Liability
Checklist: Evaluating Instructions and Procedure Description
Exercises
Chapter 9 Job Application Process: Letter, Résumé, Interview, and Follow-Up
Application Letter
Résumé
Traditional Résumé
Scannable Résumé
Interview
Follow-up
Checklist: Evaluating an Application Letter, Résumé, and Follow-Up
Exercises
Chapter 10 Oral Presentations: Preparation and Delivery
Preparation
Preliminaries
Rehearsal
Delivery
Introductions and Conclusions
Vocal Factors
Physical Factors
Eye Contact
Presentation Aids
Enthusiasm
Checklist: Evaluating a Public Speaker
Exercises
Chapter 11 Proposals
Solicited Proposals
Unsolicited Proposals
Internal and External Proposals
Formats of Proposals
Objectives of Proposals
Checklist: Evaluating Proposal
Exercises
Chapter 12 Long Reports: Format, Collaboration, and Documentation
Format
Transmittal Document
Title Page
Abstract
Table of Contents
List of Illustrations
Glossary
Text
Visuals
Pagination
Collaboration
Documentation
Bibliography
Parenthetical Citations
Checklist: Evaluating a Long Report
Exercises
Appendix A: Ten Strategies to Improve Style
Appendix B: Review of Mechanics: Spelling, Punctuation, and Grammar
Index
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Purchase Info
ISBN-10: 0-205-82809-4
ISBN-13: 978-0-205-82809-8
Format: Paper
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