Product Cover Image

Workplace Communications: The Basics, 6th Edition

By George J. Searles

Published by Pearson

Published Date: Jun 17, 2013

Description

Workplace Communications is the first brief, less theory-intensive text that focuses on the fundamentals of workplace communication specifically intended for applied writing courses in community colleges and similar settings.

  

0133978486 / 9780133978483 Workplace Communications: The Basics with NEW MyWritingLab -- Access Card Package

 

Package consists of:   

0205870147 / 9780205870141 MyWritingLab with Pearson eText -- Valuepack Access Card

0321916786 / 9780321916785 Workplace Communications: The Basics

Table of Contents

Contents

Preface    

Chapter 1  The Keys to Successful Communication: Purpose, Audience, and Tone    

Purpose    

Audience    

Tone    

Exercises    

 

Chapter 2  Workplace Correspondence

Memos  and E-mails  

Business Letters

Checklist: Evaluating a Memo or E-mail    

Checklist: Evaluating a Business Letter

Exercises    

 

Chapter 3   Effective Visuals: Tables, Graphs, Charts, and Illustrations    

Principles of Effective Visuals    

Tables    

Graphs    

Line Graphs    

Bar Graphs   

Charts    

Flowcharts    

Organizational Charts    

Gantt Charts    

Circle Charts    

Illustrations    

Photographs    

Drawings    

Diagrams    

Checklist: Evaluating a Visual    

Exercises    

 

Chapter 4  Short Reports: Page Design, Formats, and Types    

Page Design    

Report Formats: Memo, Letter, and Booklet    

Types of Reports    

Incident Report    

Progress Report    

Recommendation Report    

Travel Report    

Exercises    

Checklist: Evaluating a Memo Report    

 

Chapter 5 Summaries    

Types of Summaries: Descriptive, Informative, and Evaluative    

Summarizing Print Sources    

Summarizing Nonprint Sources    

Checklist:Evaluating a Summary    

Exercises    

 

Chapter 6  Fliers, Brochures, and Newsletters    

Fliers    

Checklist: Evaluating a Flier    

Brochures    

Checklist: Evaluating a Brochure    

Newsletters    

Checklist: Evaluating a Newsletter    

Exercises    

 

Chapter 7 Instructions and Procedure Descriptions    

Instructions    

Procedure Description    

Avoiding Liability    

Checklist: Evaluating Instructions and Procedure Descriptions    

Exercises    

 

Chapter 8  Job Application Process: Letter, Résumé, Interview, and Follow-Up    

Application Letter    

Résumé    

Traditional Résumé    

Scannable Résumé    

Interview    

Follow-up    

Checklist: Evaluating an Application Letter, Résumé, and Follow-Up    

Exercises    

 

Chapter 9 Oral Presentations: Preparation and Delivery    

Preparation    

Preliminaries    

Rehearsal    

Delivery    

Introductions and Conclusions    

Vocal Factors    

Physical Factors    

Eye Contact    

Presentation Aids    

Checklist: Evaluating a Public Speaker    

Enthusiasm    

Exercises    

 

Chapter 10 Proposals    

Solicited Proposals    

Unsolicited Proposals    

Internal and External Proposals    

Formats of Proposals    

Objectives of Proposals    

Checklist: Evaluating a Proposal   

Exercises    

 

Chapter 11 Long Reports: Format, Collaboration, and Documentation   

Format    

Transmittal Document    

Title Page    

Abstract    

Table of Contents    

List of Illustrations    

Glossary    

Text    

Visuals    

Pagination    

Collaboration    

Documentation    

Bibliography    

Parenthetical Citations    

Checklist: Evaluating a Long Report    

Exercises    

 

Appendix A: Ten Strategies to Improve Your Style    

Appendix B: Review of Mechanics: Spelling, Punctuation, and Grammar    

Index