Customer Care

Free Shipping

This special promotion is being offered with the following terms and conditions:

  • Offer good for all books in myPearsonStore.com.
  • The method of free shipping is UPS ground. If you want to use a different shipping method, the free shipping offer will not apply to your order.
  • Your shipping address must be in the United States.
  • This offer is only valid for books purchased on myPearsonStore.com. It is not valid for any other site that Pearson owns or operates, nor is it valid for any third party sites associated with myPearsonStore.com.
  • This offer is available for a limited time and can end without notice. If you add books to your shopping cart before the promotion ends, and buy these books after the promotion ends, you will not receive free shipping.

If you have questions about this shipping offer, please contact us at pearsonstorecs@pearsoned.com.

Shipping Options

Shipping Carrier Restrictions Processing Time Shipping Time Cost
Standard Ground UPS U.S. Only. Add 1 day shipping time for Alaska and Hawaii Usually within 24 hours during regular business days 3-8 business days Free!
2nd Day UPS U.S. Only. Add 1 day shipping time for Alaska and Hawaii Usually within 24 hours during regular business days 2 business days $6.00 USD Flat Rate
Overnight UPS U.S. Only. Add 1 day shipping time for Alaska and Hawaii Usually within 24 hours during regular business days 1 business day $8.00 USD Flat Rate

APO & FPO Addresses

If shipping to an APO/FPO please select AA, AE or AP as your state and enter APO or FPO in the city field. Shipments to APO/FPO addresses can only be shipped via U.S. Priority Mail. Delivery may take as long as 4 to 5 weeks. Priority Mail is a non traceable service and does not have guaranteed delivery times. Priority mail is free.

Shipping Stipulations and Restrictions

Please note that we are unable to ship to P.O. boxes at this time.

International Shipping

For information about international ordering and shipping on myPearsonStore.com, please visit our International Ordering page.

Back ordered Products

We will notify you if one of your selections is on back order, and retain this back order for out of stock products for 30 days. If the product is not back in stock after this period, we will notify you so that you may make another selection. If the product is back in stock within 30 days, we will fulfill the original order. Note that some of your order of multiple products is out of stock, the in stock items will be shipped right away.

You can always cancel your order while you are waiting for it to get back in stock. Simply email your request to pearsonstorecs@pearsoned.com. Please be sure to include your order number with your request.

Billing

Along with your shipment, you will receive an invoice documenting product charges, applicable sales tax, and shipping charges. Your invoice will state that you have prepaid your order by credit card. Your credit card will not be billed until the product ships.

Sales Tax

MyPearsonStore.com is required to collect state sales tax for orders shipped to most states.

Coupon Code Information

Coupon codes cannot be used in combination with other coupons, member codes, or discounts and exclude SMS purchases, VangoNotes, CourseSmart, and Algebra Prep Apps.

Returns

Physical Goods. If for any reason you are not satisfied with your purchase, you may return your book(s), unopened CDs, unopened DVDs, or unopened software, in resalable condition and with the original receipt, within 30 days for a full refund. Products should be shipped prepaid via a traceable method such as UPS. Please enclose a copy of your original invoice with the book(s), and be sure to include your full name and address on the outside of the package. For further help, please click here to contact our Customer Service Department.

Return merchandise to:
Pearson Returns Facility
258 Prospect Plains Road
Cranbury, NJ 08512-3605

Electronic Goods. eBooks, digital audio, digital videos or other digital goods may not be returned for a refund. We do not offer a refund policy because it is impossible to return a digital good.

Note: Orders for Propero digital products may be canceled for a full refund for up to 24 hours after purchase. Read about Propero product ordering and return policies on the Digital Product FAQ page.