FAQ - Digital Products

What digital products are available on myPearsonStore?

Digital access codes

What are digital access codes?

Digital access codes offer a unique portfolio of technology assessments and certifications to help prepare you for an increasingly competitive workplace. Learn more about the digital access code products that we offer by visiting the pages below:

How do I access my digital access codes after purchase?

Your digital access codes and instructions for accessing your product will be available on your myPearsonStore Account page, under the "Digital Purchases" section. You must be logged in to myPearsonStore to access your Account page.

Who do I contact for technical and account support issues with digital access codes?

If you have any technical or account support issues with your digital access codes, please contact userservices@pearson.com.

eBook (Watermarked)

What is an eBook (Watermarked)?

eBook (Watermarked) products include ePub, MOBI and PDF formats, all of which are accessible from your Account page after purchase.

How do I access my eBook (Watermarked) product after purchase?

Your files will be accessible from your Account page, under the "Digital Purchases" section. You must be logged in to myPearsonStore to access your Account page.

Notes:

For more information about our Watermarked eBook products, read our Watermarked eBook FAQ.

After purchase, we immediately begin processing your file to personalize it. This process takes between 5 and 10 minutes.

Read our eBook Download Instructions to learn how to get your eBook onto your favorite device.

Who do I contact for technical and account support issues with eBook (Watermarked) products?

If you have any technical or account support issues with your eBook product, please contact customer-support@informit.com.

eTextbook products (VitalSource)

What is an eTextbook product (VitalSource)?

eTextbook products from VitalSource are digital versions of textbooks. eTextbooks allow you to switch between studying online or offline to suit your needs. You can access your course materials on iPad, Android and Kindle devices with VitalSource Bookshelf textbook e-reader.

How do I access my eTextbook product after purchase?

Your eTextbook digital access code and instructions for accessing your eTextbook product will be available on your myPearsonStore Account page after purchase. You must be logged in to myPearsonStore to access your Account page. If your eTextbook product access code is not available on your myPearsonStore Account page, please contact userservices@pearson.com for assistance.

Who do I contact for technical and account support issues with my eTextbook product?

If you have any technical or account support issues with your eTextbook product, please call VitalSource at 1-855-200-4146 for assistance.

Propero

What is Propero?

Propero products are self-paced, online courses accessed through Learning Studio. Propero courses include access to online tutoring support and expert, academic advisors, and course credits can be transferred into a network of over 1,800 colleges.

How do I access my Propero product after purchase?

Once you have purchased a Propero product from myPearsonStore, you will receive two emails. The second e-mail will contain instructions on how to access your product. If you don't receive your email within 12 hours after purchasing your Propero product, please check your spam folder or contact Customer Service.

Please Note: Orders for Propero products may be canceled for a full refund for up to 24 hours after purchase.

Who do I contact for technical and account support issues with Propero products?

If you have technical problems with your courseware or the learning management system, you will have technical support available through Learning Studio. For technical support assistance, you can speak with a technician by calling: 800-677-6337 (12pm-8pm ET Monday-Friday). Email or chat with technical support 24x7 at: http://247pearsoned.custhelp.com.

Other Digital Products

What other Digital Products are available from myPearsonStore?

myPearsonStore features many digital products available for purchase from our partner sites. Electronic versions of our textbooks and study guides, as well as access to course companion websites can be purchased from our sister Pearson sites, Vango Notes and other vendors.

Digital product returns policy

eBooks, digital audio, digital videos or other digital goods may not be returned for a refund. We do not offer a refund policy because it is impossible to return a digital good.