FAQ - Digital Products
What digital products are available on myPearsonStore?
- Third-party access codes
- CourseConnect Flash
- eBook (Watermarked)
- Inkling Digital Textbooks
- Pearson Tutor Services
- Other Digital Products
What are third-party access codes?
Third-party access codes offer a unique portfolio of technology assessments and certifications to help prepare you for an increasingly competitive workplace. Learn more about the third-party access code products that we offer by visiting the pages below:
How do I access my third-party access codes after purchase?
Your third-party access codes and instructions for accessing your product will be available on your myPearsonStore Account page, under the "Digital Purchases" section. You must be logged in to myPearsonStore to access your Account page.
Who do I contact for technical and account support issues with third-party access codes?
If you have any technical or account support issues with your third-party access codes, please contact firstname.lastname@example.org.
What is CourseConnect Flash?
CourseConnect Flash products are handy study guides that you can be used to study up on your iPhone, iPod touch or iPad. Built-in flashcards and quizzes help you master the material anytime, anywhere, so you can make the grade. Read more about CourseConnect Flash guides by visiting the myPearsonStore CourseConnect Flash page.
How do I access my CourseConnect Flash product after purchase?
After purchase, CourseConnect Flash codes will be generated and sent to the email address you provide in your order. CourseConnect Flash codes require a minimum of 24-48 business hours to be generated and sent. If you have not received your code within 48 business hours, please submit a ticket at the PLS Helpdesk.
The CourseConnect Flash App is available for download in the iTunes App store.
Who do I contact for technical and account support issues with CourseConnect Flash products?
If you have any technical or account support issues with your CourseConnect Flash product, please contact the PLS Helpdesk.
What is eBook (Watermarked)?
eBook (Watermarked) products include ePub, MOBI and PDF formats, all of which are accessible from your Account page after purchase.
How do I access my eBook (Watermarked) product after purchase?
Your files will be accessible from your Account page, under the "Digital Purchases" section. You must be logged in to myPearsonStore to access your Account page.
For more information about our Watermarked eBook products, read our Watermarked eBook FAQ.
After purchase, we immediately begin processing your file to personalize it. This process takes between 5 and 10 minutes.
Read our eBook Download Instructions to learn how to get your eBook onto your favorite device.
Who do I contact for technical and account support issues with eBook (Watermarked) products?
If you have any technical or account support issues with your eBook product, please contact email@example.com.
What is an Inkling Digital Textbook?
Inkling titles are interactive eTextbooks built to take full advantage of iPad’s capabilities. Inkling textbooks include quizzes, video and images, 3D images, embedded links, shared notes and other great features. Inkling titles are more than just electronic versions of textbooks; they are better textbooks. Read more about Inkling Digital Textbooks by visiting the myPearsonStore Inkling page.
How do I access my Inkling product after purchase?
After purchase, Inkling products will be added to your Inkling account within approximately 24 hours.
Who do I contact for technical and account support issues with Inkling products?
For account support issues, please e-mail Inkling at firstname.lastname@example.org.
You may also use Inkling's Contact Form.
What is Propero?
Propero products are self-paced, online courses accessed through Learning Studio. Propero courses include access to online tutoring support and expert, academic advisors, and course credits can be transferred into a network of over 1,800 colleges.
How do I access my Propero product after purchase?
Once you have purchased a Propero product from myPearsonStore, you will receive two emails. The second e-mail will contain instructions on how to access your product. If you don't receive your email within 12 hours after purchasing your Propero product, please check your spam folder or contact Customer Service.
Please Note: Orders for Propero products may be canceled for a full refund for up to 24 hours after purchase.
Who do I contact for technical and account support issues with Propero products?
If you have technical problems with your courseware or the learning management system, you will have technical support available through Learning Studio. For technical support assistance, you can speak with a technician by calling: 800-677-6337 (12pm-8pm ET Monday-Friday). Email or chat with technical support 24x7 at: http://247pearsoned.custhelp.com.
What is Pearson Tutor Services?
Pearson Tutor Services offers one-on-one tutoring sessions with expert academic advisors. Tutoring is available in multiple topic areas, including writing, math, and IT.
How do I access my Tutor Services product after purchase?
Once you purchase a Tutor Services product, an access code will be added to your myPearsonStore account page. Go to pearsontutor.com to register with the site, enter your code and access your tutoring time.
Who do I contact for technical and account support issues with Tutor Services products?
For account support issues, please contact Pearson Customer Support at email@example.com.
If you have any technical or account support issues, please contact firstname.lastname@example.org.
What other Digital Products are available from myPearsonStore?
myPearsonStore features many digital products available for purchase from our partner sites. Electronic versions of our textbooks and study guides, as well as access to course companion websites can be purchased from our sister Pearson sites, CourseSmart, Vango Notes and other vendors.
Digital product returns policy
eBooks, digital audio, digital videos or other digital goods may not be returned for a refund. We do not offer a refund policy because it is impossible to return a digital good.