Customer Service

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Professional Server, The: A Training Manual, 2nd Edition

By Edward E. Sanders, Marcella Giannasio, Paul C. Paz, Ronald C. Wilkinson

ISBN-10: 0-13-170992-5 | ISBN-13: 978-0-13-170992-8 | ©2013 Prentice Hall

Price: $83.00

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Customer Service: Career Success Through Customer Loyalty, 5th Edition

By Paul R. Timm

ISBN-10: 0-13-506397-3 | ISBN-13: 978-0-13-506397-2 | ©2011 Prentice Hall

Price: $94.60

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ManageFirst: Customer Service with Pencil/Paper Exam

By . National Restaurant Association

ISBN-10: 0-13-228381-6 | ISBN-13: 978-0-13-228381-6 | ©2007 Prentice Hall

Price: $44.40

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Services Management

By Jay Kandampully, - Pearson Education

ISBN-10: 0-13-191654-8 | ISBN-13: 978-0-13-191654-8 | ©2006 Prentice Hall

Price: $109.80

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Managing for Quality in the Hospitality Industry

By John H. King, Ronald F. Cichy

ISBN-10: 0-13-094589-7 | ISBN-13: 978-0-13-094589-1 | ©2006 Prentice Hall

Price: $108.80

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Providing Quality Service: What Every Hospitality Service Provider Needs to Know

By William B. Martin

ISBN-10: 0-13-096745-9 | ISBN-13: 978-0-13-096745-9 | ©2003 Prentice Hall

Price: $68.40

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Service at Its Best: Waiter-Waitress Training

By Edward E. Sanders, Paul C. Paz, Ronald C. Wilkinson

ISBN-10: 0-13-092626-4 | ISBN-13: 978-0-13-092626-5 | ©2002 Prentice Hall

Price: $94.40

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Quality Service: What Every Hospitality Manager Needs to Know

By William B. Martin

ISBN-10: 0-13-093018-0 | ISBN-13: 978-0-13-093018-7 | ©2002 Prentice Hall

Price: $80.40

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Careers Serving Families and Consumers, 4th Edition

By Elizabeth Kendall Sproles, George B. Sproles

ISBN-10: 0-13-081975-1 | ISBN-13: 978-0-13-081975-8 | ©2000 Prentice Hall

Price: $139.40

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Contact: Customer Service In The Hospitality And Tourism Industry

By Donald M. Davidoff

ISBN-10: 0-13-808916-7 | ISBN-13: 978-0-13-808916-0 | ©1994 Prentice Hall

Price: $125.20